At Thickhost, we are committed to delivering reliable and high-quality hosting services.
Your satisfaction is important to us, which is why we provide a clear and simple refund policy.
7-Day Money Back Guarantee
We offer a 7-day refund policy exclusively for Hosting Services.
Refund requests must be submitted within the first 7 days of service activation.
Refund Method
Approved refunds will be added as account credit in your Thickhost client area.
This credit can be used for future service purchases or renewals.
Eligible Services
- Shared Hosting Plans
- Reseller Hosting Plans
Non-Refundable Services
- Domain Registrations & Renewals
- VPS Servers
- Dedicated Servers
- Software Licenses
- Add-ons & Setup Fees
Refund Conditions
- Refund request must be submitted within 7 days of activation.
- Service must not violate our Terms of Service.
- Refunds are processed as account credit only.
How to Request a Refund
To request a refund, please open a support ticket from your client area.
Our billing team will review and respond within 24–48 hours.
Thickhost reserves the right to approve or reject refund requests in case of policy abuse.