At Thickhost, we strive to deliver reliable and high-quality hosting services.
Customer satisfaction is important to us, and we offer a limited refund policy under the following conditions.
7-Day Money Back Guarantee
We offer a 7-day refund policy only for Shared Hosting and Reseller Hosting plans.
Refund requests must be submitted within 7 days of service activation.
Refund Method
All approved refunds will be provided as account credit only in your client area.
This credit is non-withdrawable and can be used for future services or renewals.
Eligible Services
- Shared Hosting Plans
- Reseller Hosting Plans
Non-Refundable Services
- Domain Registrations & Renewals
- VPS Servers
- Dedicated Servers
- Software Licenses
- Add-ons & Setup Fees
Refund Conditions
- Request must be submitted within 7 days
- No violation of Terms of Service
- No spam, abuse, or illegal activities
- No excessive resource usage (CPU, RAM, bandwidth)
- Service must not be heavily used
- Refund eligibility is subject to fair usage of services
Suspension & Termination
Accounts suspended or terminated due to policy violations are not eligible for refunds.
Payment Fees
Any applicable payment gateway or transaction fees may be deducted from the refund amount.
How to Request a Refund
To request a refund, open a support ticket from your client area.
Our billing team will review your request within 24–48 hours.
Thickhost reserves the right to deny refund requests in cases of abuse, repeated requests, or suspicious activity.